The moment you participate in the reservation of a tour, product or service related to Machupichu Peru destinations (travel agency) you accept these Terms and Conditions that we have for the guarantee of both parties.

Charging policies

For your respective reservation, the company requires the payment of 50% of the total amount of the tour or service by the client using our different authorized means of payment such as: Visa, PayPal, Western Union or Bank Transfer (Visa deposits plus 5% service fee and PayPal plus 5. 5% of the service fee of the amount to deposit) the balance of the other 50% of the tour will be paid the first day of your arrival to the city of Cusco before the start of the tour in cash or in the different means of payment subject to some terms (Visa plus 5% service fee and PayPal plus 5.5% of the service fee of the amount to deposit).

Important: if the reservation is with 4- or 5-star hotels we will request the payment of 100% of the total days of the reservation.

Reservation

The reservation is confirmed and a contract exists when our agency reservation area issues a written confirmation after receiving the corresponding deposit amount. Please carefully check your confirmation with all the client’s information, such as: Full Name, Passport Number, Nationality, Age, Sex. It is recommended to inform allergies, diseases, preferences, restrictions, disability, characteristics and to communicate immediately if there is any incorrect or incomplete information. Make sure that the names are exactly as they appear in the corresponding passport. The reservation will be made with the passport that will be used for the trip on the date indicated and if you renew the passport, you must bring both to justify the change made.

Cancellations and refunds

If you need to cancel for any reason, as the start date of the trip approaches, there may be an additional cost. Penalties for cancellation of services will depend on the date of cancellation as listed below:

Refund Methods: All payments are made online, by credit card. In case of a refund from us, the corresponding amount will be deposited to the credit card account.

Important regarding cancellations of Inca trail reservations. The advanced payments for the different treks that include Inca Trail 4 days, Inca Trail 2 days and routes lares Trek, salkantay among others, The costs of these treks are non-refundable, this is because the services are reserved and paid at the time that the reservation is made as it is necessary to book in advance by the issue of available spaces.

NO SHOW: We are not responsible for the no show of the client due to delay or cancellation of the flight. The company is not responsible for damage to, or loss of luggage, accidents, unforeseen expenses, unavoidable delays, services provided by third parties or direct causes beyond our control. In the unfortunate event of no-show due to unforeseen causes, the company will provide a certificate to the client for processing with his insurance company.

The agency is not responsible for unfavorable weather conditions, natural catastrophes, strikes, accidents, illness, injuries, loss of personal belongings, etc. It is the client’s responsibility to have insurance to cover this type of event. We reserve the right to modify or cancel the program due to any of the unforeseen conditions listed above.

Itinerary

Itineraries are planned with great care; however, for operational reasons, it may be necessary to change the order of activities in the itinerary or the specified route. While such cases are rare, in general the itinerary should only be taken as a basic reference.

Rates

All rates are quoted in U.S. dollars. They may also be expressed in others, such estimate is based on an average exchange rate and rounded up.

DISCOUNTS

Visitors from Peru, Colombia, Ecuador and Bolivia will have a discount. In addition, there are special discounts for children and teenagers up to 16 years of age and university students up to 25 years of age (updated ID and provided by legal study centers).

Travel insurance

For your protection, we recommend the purchase of travel insurance. The travel insurance offers you trip cancellation or interruption, trip delay expenses, medical expenses, emergency assistance, baggage delay coverage, among others.